Introduction
Kenya Marine and Fisheries Research Institute (KMFRI) is a state corporation under the Ministry of Fisheries Development, it was established in 1979 by the Science and Technology Act, Cap 250. KMFRI is mandated to perform research in fisheries, aquaculture, environmental issues and socio-economic factors with the aim of generating information that may be applied for development and sustainable exploitation of fisheries resources while promoting conservation of the environment.
Our Services/Products
- Information services in fisheries, aquaculture, socioeconomics, conservation and environment
This Service Charter aims to
- Highlight the role of KMFRI
- Promote KMFRI's corporate image
- Create awareness on services and products
- Provide a mechanism for feedback
- To improve the quality of services and products.
- Laboratory services in microbiology, water quality, fish quality, nutrients and bioactive compounds
- Technical advisory services to the Government and other stakeholders in aquaculture, value addition, food preservation, alternative livelihoods and environmental conservation, ecosystem rehabilitation, and bio-prospecting.
- Laboratory and professional attachments in research and training
- Consultancy services
Our Commitment
We undertake to uphold the following core values while delivering services to our clients
- Integrity, transparency and accountability
- Excellence
- Team work spirit
- Innovativeness
- Commitment
- Timely delivery
- Gender equity and social fairness
- Information sharing
Clients Care
We strive to satisfy the needs and expectations of our clients.
To achieve this KMFRI will
- Handle clients with dignity, courtesy and respect
- Provide accurate information on written requests (where information is available)
- Uphold high standards of service (ensure efficiency in service delivery)
- Pay creditors within 30 days upon successful supply of satisfactory goods and services as per the specifications
- Treat clients concerns with confidentiality where necessary.
Communication
We undertake to:
- Promote public awareness and education
- Respond to all matters promptly
- Answer phone calls within 15 seconds
- Reply to correspondence of all nature within a week unless specified otherwise
Professionalism
Uphold high standards of professionalism in service delivery and zero tolerance to corruption.
Performance Monitoring
Our performance is measured through the following ways:
- Quarterly and annual performance reviews
- Act on feedback and comments provided by clients
- Review of service charter every 3 years (or earlier should circumstances dictate).
Implementation of this charter
All staff of KMFRI work collectively towards the implementation of this charter. All Departmental Heads are responsible for its implementation and monitoring. The Public Relations Office is responsible for monitoring the levels of compliance with the charter.
Feedback
We are committed to offering services in the most efficient manner to meet our clients' expectations.
In order to know how our services impact on you, we invite feedback and suggestion. Please report if any of our services or behaviour of our staff renders you dissatisfied so that we can improve. Please drop your written complaint/complements in our suggestion box located at the KMFRI entrance or reception, or contact our Public Relations Office through the following address.
CONTACTS
Director
Kenya Marine and Fisheries Research Institute
P.O. Box 81651
80100 MOMBASA, KENYA
Fax: 254 - 41- 475157
Phone: 254 - 41- 475157
E-mail pro@kmfri.co.ke
Website: http://www.kmfri.co.ke